Choice, dignity, respect – your rights in aged care
5 May 2026
Key Points:
Recent changes to aged care laws have strengthened the rights and protections of older Australians receiving care services.
The new Statement of Rights supports older people to make their own decisions, be treated with respect, and feel safe.
Aged care providers must offer clear and accessible ways for people to provide feedback, raise concerns, or make complaints.
Independent support is available through advocacy organisations and the Aged Care Quality and Safety Commission.
Summary:
Older Australians now have stronger rights and protections under Australia’s updated aged care laws. The new Statement of Rights places choice, dignity, respect, and safety at the centre of aged care in home services. People receiving care are encouraged to speak up about concerns and can access simple complaint processes to help resolve issues. Independent advocacy and regulatory bodies are also available to provide advice, support, and assistance when needed.
Older people now have stronger rights and protections following recent changes to aged care laws in Australia.
These changes include a Statement of Rights for older people receiving aged care services. They include the right to make your own decisions, to be respected, and to feel safe.
At Kirinari, it is our responsibility to ensure that these rights are upheld and that you are placed at the centre of your aged care experience.
We encourage you to talk to us if you have any concerns or questions about your care or services. It is an obligation for us to provide a complaints process that is easy to understand and access.
We’re committed to providing you with safe, quality care that meets your needs and preferences. Raising your concerns with us is often the most effective way to resolve things. It is always safe to speak up.
You can also choose to have a family member or supporter raise a concern on your behalf. If you need help making a complaint or finding information, contact the Older Persons Advocacy Network (OPAN) for free, independent, and confidential support. Call the Aged Care Advocacy Line on 1800 700 600.
The Aged Care Quality and Safety Commission is the national regulator of government funded aged care services. You can contact the Commission if you’d like independent advice or support in raising a concern.
To contact the Commission:
• Call 1800 951 822 between 9am – 5pm Monday to Friday • Write to Aged Care Quality and Safety Commission, GPO Box 9819, in your capital city • Email info@agedcarequality.gov.au
A registered supporter is someone you choose – a person you trust, like a family member, carer, or close friend. They can help you to make decisions about your care, communicate with your service providers, and understand your options.
SMTA offers more than just temporary housing—it’s an opportunity to grow, connect, and recharge. Whether you’re looking to develop new skills, meet new people, or simply need a safe space during a period of transition, Kirinari’s SMTA services are here to support you.
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Kirinari Community Services would like to acknowledge the traditional custodians of this land and pay our respects to the Elders past and present for they hold the memories, the traditions, the culture and hopes of Aboriginal Australia.
Kirinari acknowledges and recognises people from different nationalities, cultures, and identities. We are committed to providing an inclusive environment where individuals feel safe, accepted, and affirmed.
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