Choice, dignity, respect – your rights in aged care
5 May 2026
Older people now have stronger rights and protections following recent changes to aged care laws in Australia.
These changes include a Statement of Rights for older people receiving aged care services. They include the right to make your own decisions, to be respected, and to feel safe.
At Kirinari, it is our responsibility to ensure that these rights are upheld and that you are placed at the centre of your aged care experience.
We encourage you to talk to us if you have any concerns or questions about your care or services. It is an obligation for us to provide a complaints process that is easy to understand and access.
We’re committed to providing you with safe, quality care that meets your needs and preferences. Raising your concerns with us is often the most effective way to resolve things. It is always safe to speak up.
You can also choose to have a family member or supporter raise a concern on your behalf. If you need help making a complaint or finding information, contact the Older Persons Advocacy Network (OPAN) for free, independent, and confidential support. Call the Aged Care Advocacy Line on 1800 700 600.
The Aged Care Quality and Safety Commission is the national regulator of government funded aged care services. You can contact the Commission if you’d like independent advice or support in raising a concern.
To contact the Commission:
• Call 1800 951 822 between 9am – 5pm Monday to Friday • Write to Aged Care Quality and Safety Commission, GPO Box 9819, in your capital city • Email info@agedcarequality.gov.au
Changes have been made to Kirinari’s Commonwealth Home Support Programme (CHSP), Home Care Package (HCP), and Community Care (Private Customer) Fee schedules.
The Australian Government has announced that the rollout of the Support at Home (SaH) program, originally scheduled to begin on 1 July 2025, has been postponed to 1 November 2025. This delay also applies to the implementation of the new Aged Care Act.
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Kirinari would like to acknowledge the traditional custodians of this land and pay our respects to the Elders past, present and future for they hold the memories, the traditions, the culture and hopes of Aboriginal Australia.
Kirinari acknowledges and recognises people from different nationalities, cultures, and identities. We are committed to providing an inclusive environment where individuals feel safe, accepted, and affirmed.
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