Direct Debit – Frequently Asked Questions (FAQs)
What is Direct Debit?
Direct Debit is an automatic payment method where your invoice amount is securely deducted
from your nominated bank account on the due date.
How does Direct Debit work?
Once you authorise the mandate for Direct Debit, Kirinari sets up the direct debit arrangement
through our Bank account. The payments are processed automatically each time an invoice is
due. You only need to ensure that your bank account has the balances—payments happen
securely in the background.
What are the benefits of using Direct Debit?
- No missed payments
- No need to remember due dates
- Helps avoid late fees
- Saves time and reduces paperwork
- Safe and secure banking process
Is Direct Debit safe?
Yes. Direct Debit is processed through secure banking systems. You are protected by your
bank’s Direct Debit guarantees and dispute processes.
Do I get notified before a Direct Debit payment is taken?
You will receive an invoice that shows the amount due and the date it will be debited. We will
endeavour to get the invoice to you a minimum of 14 days before the payment date.
Can I choose which account my payment comes from?
Yes. You can nominate any valid bank account or financial institution account for your Direct
Debit arrangement.
What happens if my bank account doesn’t have enough funds?
If there are insufficient funds, the payment will be declined. Your bank may charge a dishonour
fee. In these circumstances, we will contact you to discuss. You are also welcome to contact
us.
Can I change my bank details?
Yes. You can update your bank account details at any time by contacting our team or
completing a new Direct Debit form.
Can I cancel my Direct Debit arrangement?
Absolutely. You can cancel Direct Debit anytime by notifying us in writing or contacting our
customer support team.
Will I still receive invoices?
Yes. You will receive invoices as per your preferred method—so you know what amount will be
debited.
What should be done if I identify that the invoice is incorrect?
If you identify that the invoice is incorrect, please reach out to us so that the invoice can be
corrected. Direct debit is based on your invoice value and hence the earlier you can let us know,
we can ensure that the direct debit is of the correct amount. If you discover any issue after the
payment is debited, please contact us and we will promptly resolve this.
Is Direct Debit the same as a recurring card payment?
No. Direct Debit comes from your bank account, not your credit/debit card. It is generally
more secure and reliable for recurring payments. Kirinari sets up the direct debit arrangement
through our Bank account, and you are not required to do any set ups at your end.
When will the Direct Debit payment be taken from my account?
Invoices will be generated at the end of the month for the previous month’s services. This will
allow for a minimum of 14 days prior to payment and the direct debit payment taken for the
14th of the following month (or next business day after).
What will be the Direct Debit amount?
The Direct Debit amount will be the total of the invoices that are due/overdue after the mandate
for direct debit has been signed.
What if I think a Direct Debit payment is wrong?
You can contact us immediately to investigate. If the debit was incorrect, we will arrange a
refund or adjustment. Regardless of the investigation outcome, if you want the amount
refunded, we will do so promptly.
Are there any fees for setting up Direct Debit?
No. There is no cost to set up or maintain a Direct Debit arrangement. The only fees that may be
charged by your bank is if the payment is dishonoured.
How do I sign up for Direct Debit?
You can fill out our Direct Debit request form or contact our customer service team—
we’re happy to assist you step-by-step.
What if I do not want to change over to Direct Debit?
We understand your hesitation. There are compelling reasons for why this is required:
- Risk free – You can contact us for refund at any point in time.
- Kirinari is unable to continue to bear the costs associated with manual payments or
bank transfers. - Majority of Aged Care providers already mandate direct debit.
- We are confident you will find this payment method more efficient.
If you have extenuating circumstances that prevent you from using direct debit, please call us on 1300 547 462 to discuss.
