Support at Home program now commencing 1 November 2025

The Australian Government has announced that the rollout of the Support at Home (SaH) program, originally scheduled to begin on 1 July 2025, has been postponed to 1 November 2025. This delay also applies to the implementation of the new Aged Care Act.

This change was made in response to sector feedback and is designed to give providers, customers, and the broader aged care system more time to prepare — ensuring a well-informed and thoughtful transition.

What is Support at Home?

Support at Home is part of a broader effort to improve the way aged care is delivered — making it more flexible, personalised, and easier to navigate. The program is designed to help older Australians access the right support at the right time, including:

• Allied health and restorative care services
• Assistive technology and home modifications
• A simpler approach to care classifications and budgeting

What does the delay mean for you?

If you’re currently receiving a Home Care Package, you’ll continue to receive your care and services as usual under the existing system until the new program begins on 1 November 2025.

There’s nothing you need to do right now — no changes to your current care or services will occur before that date. Kirinari will remain in contact with you and provide updates as more information becomes available.

We’re here to support you

At Kirinari, our commitment to providing high-quality, person-centred aged care hasn’t changed. We’re focused on making sure every customer feels informed, supported, and confident throughout the transition to Support at Home.

If you have questions or would like to know more about the Support at Home program:

• You can visit My Aged Care for more information on the reforms
• Get in touch with us directly on 1300 547 462 or
• View our frequently asked questions below.

We’ll continue to keep you informed every step of the way!

FAQSs

Why has the program been delayed?

The Government made the decision after listening to feedback from aged care providers and others in the sector. The extra time will help make sure everything is ready and running smoothly before the new program begins, ensuring a more seamless transition.

Will anything change for me now?

No, there won’t be any changes to your services for now. You’ll continue receiving support through your current Home Care Package.

Do I need to do anything or fill in any forms?

No, there’s nothing you need to do at this stage. We’ll be in touch if that changes.

Will I lose any care or hours?

No, you will continue to receive the same level of care and support you have now.

When will I hear more about what’s changing?

We’ll continue to keep you informed. As we receive more updates from the Government, we’ll make sure to pass that information on to you.