Rights and responsibilities

A shared understanding of everyone’s rights and responsibilities helps us to work together and achieve the best possible outcomes.

Kirinari customers have a right to:

  • access quality care and support that meets your needs
  • choice and involvement in decisions that affect your care
  • be treated with respect
  • access information about your care
  • confidentiality and privacy
  • provide feedback

Kirinari customers have a responsibility to:

  • tell us if your needs change
  • let us know if you cannot keep an appointment
  • act in a way that helps you and others to be safe
  • respect our staff and property
  • consider following care plans that are given to you
  • value the privacy of others attending the same services as you
  • give us honest feedback to help us improve the care we provide to you