Lodge a Complaint

We Value Your Views

The support and services you receive are important to us. If you lodge a complaint with us,
it will be recorded and investigated promptly. We will ensure we keep you informed of
actions being taken to resolve the issue.

There are several ways you can lodge a complaint with us:

Phone

You can call (02)60562111 or 1300 547 462 and ask to speak with Kirinari’s HR Manager
or Quality and Compliance Manager.

Letter

You can write a letter to us at:

  • Quality and Compliance Manager
    Kirinari Community Services
    Level 1, Northpoint Tower
    366 Griffith Road
    Lavington NSW 2641

Electronically

  • If you would like to raise something with Kirinari but want to stay anonymous? Then
    complete this form.
  • You can send an email to [email protected] or
  • You can complete the form below
  • Max. file size: 512 MB.
    If you would like to provide additional information or documents you can upload them here

If you have a complaint about Kirinari and would like to speak to an outside Organisation, you can call any of the below offices:

NDIS Quality and Safeguards Commission – 1800 035 544 or via their
website https://www.ndiscommission.gov.au

Aged Care Quality and Safety Commission – 1800 951 822 or via their
website https://www.agedcarequality.gov.au

NSW Ombudsman – 1800 451 524 or via their website
https://www.ombo.nsw.gov.au

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