Community Housing

Your rights

Any information you share with us may be kept.
This includes:

• To be treated with respect, in a fair and non-discriminatory manner at all times.
• To a safe and secure housing at all times.
• To give feedback about the services provided by our organization.
• To appeal any decision taken by the organization regarding their housing.
• To be fully informed of your rights and responsivities as community housing tenants.
• To use advocates.

Your responsibilities

As a tenant of Homes Out West you have the responsibility:

• To take appropriate care of the premises.
• To pay rent on time.
• To report the need for any repairs or maintenance
• To not alter or make additions to your property.
• To not cause a nuisance.
• To not interfere with the peace, comfort and privacy of neighbours.
• To not use premises for illegal purposes.
• To give correct notice when you leave.
• To leave premises in the same conditions as when you first started your lease, except for normal wear and tear.

Report a maintenance issue

For all non urgent repairs and maintenance please lodge your issue via this online form or call the Kirinari office on 1300 547 462 between 8.30am and 4.30pm.

We will arrange for a contracted tradesperson to carry out the required repairs. With permission we will provide your contact details to the tradesperson who will contact you to arrange a suitable time to attend your property.

For emergency repairs and maintenance after hours please call the Homes Out West office on 1300 038 233.
A staff member will monitor these calls 7 days a week and respond when necessary.

Maintenance work will be attended to within the following timeframes.

Emergency: Within 24 Hours


Urgent: Within 5 Working days


Routine: Within 28 Days

Maintenance Issue Online Form

Need assistance with a maintenance issue? Use our online form to report any problems in your home.
Simply provide a few details, and our team will be in touch to resolve it as quickly as possible.