Got some feedback for the team?

Your feedback on our services helps us continually improve the support we provide.

Our commitment to you

  • If you give us a compliment or make a suggestion, we always ensure we pass this information onto relevant staff and action it where necessary.
  • If you raise a complaint with us, it will be recorded and investigated promptly. We will ensure we keep you informed of actions being taken to resolve the issue.

How you can give feedback

  • Talk to our staff
  • Fill in and submit the online feedback form below
  • Fill in a feedback form at any our offices and give it to our staff
  • Phone us on 1300 547 462 and ask to speak to our Quality and Compliance Manager
  • Email complaints@kirinari.com.au
  • Write a letter or download a feedback form and post it to:

Quality and Compliance Manager
Kirinari Community Services
L1 Northpoint Tower
366 Griffith Road
Lavington NSW 2641

Online feedback and complaints forms

Please use the below buttons to access the Compliments and Complaints forms.

Please note that you can submit your complaint anonymously by leaving the name fields blank. If you raise a concern with us, it will be recorded and investigated promptly. We will ensure we keep you informed of actions being taken to resolve the issue if you choose to share your contact details with us.

Compliments form Complaints form

Please note: to protect your personal information, Kirinari uses Microsoft Forms. When you click on a form button on our website, it will open a new Tab and take you to a Microsoft Forms URL.

You can also contact external bodies to make a complaint, or if you’re not happy with our response to your complaint

You can contact any of the below offices:
NDIS Quality and Safeguards Commission – 1800 035 544 or ndiscommission.gov.au
Aged Care Quality and Safety Commission – 1800 951 822 or agedcarequality.gov.au
NSW Ombudsman – 1800 451 524 or ombo.nsw.gov.au