Support4Me- Care Finder

What Is Care Finder?

Care finder is a free service. It exists to support vulnerable people – who have no one else who can support them- to learn about, apply for and set up support services. Information about the national care finders program is available on the My Aged Care website.

Kirinari Care Finders Will:

  • find older people who are disconnected from the health system
  • support older people to navigate the system and interact with My Aged Care
  • provide guidance and explain the care assessment process
  • connect older people with the aged care services or other relevant community supports they need
  • check in with clients to ensure they continue to have their needs met.

Services may be delivered in person, by phone or online,
depending on the person’s preference and location.

Who Is Eligible?

This service is available to older people who are eligible for aged care services and have one or more reasons for requiring intensive support to:

  • interact with My Aged Care (either through the website, contact centre or face-to-face in Services Australia service centres) and access aged care services and/or
  • access other relevant supports in the community

To Be Eligible For My Aged Care, A Person Must:

need help with one or more everyday tasks
be aged:

  • 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people) or
  • 50 years or older (45 years or older for Aboriginal or Torres Strait Islander people) on a low income and homeless or at risk of being homeless

Reasons For Requiring Intensive Support May Include:

  • isolation or no support person (e.g. carer, family or representative) who they are comfortable to act on their behalf and/or who is willing and able to support them to access aged care services via My Aged Care
  • communication barriers, including limited literacy skills
  • difficulty processing information to make decisions
  • resistance to engage with aged care services for any reason and their safety is at immediate risk or they may end up in a crisis situation within (approximately) the next year
  • past experiences that mean they are hesitant to engage with aged care, institutions or government.

Who Can Make A Referral?

Anyone can contact a care finder organisation regarding services.

How Much Does It Cost?

This is a free service.

This service has been made possible by funding from Western NSW Primary Health Network.