Community Housing

Your rights

As a Kirinari tenant, you have the right:

• To be treated with respect in a fair and non-discriminatory manner
• To safe and secure housing
• To be informed of, and have the opportunity to be involved in, decisions concerning Kirinari
• To have access to your own information
• To complain and appeal decisions.

Your responsibilities

As a Kirinari tenant, you are expected to:

• Pay your rent on time
• Pay your water usage bills and any maintenance charges
• Keep to your agreement to pay off your Bond, if you are required to do so
• Take appropriate care of your property and leave it in the same condition as when you first started your lease
• Report the need for maintenance and repairs, including smoke alarms
• Not alter or make additions to the property without consent from Kirinari
• Not interfere with the peace, comfort and privacy of your neighbours
• Not use the property for any illegal activity
• To give correct notice when you intend to leave (minimum 21 days) and provide a forwarding address
• Treat our employees respectfully
• Contact your Client Services Officer if your income or household make up changes
• Provide feedback about the quality of our service so we can continue to meet your needs.

Report a maintenance issue

To report damages, or request urgent maintenance or repairs, contact the Kirinari offices on 1300 547 462 as soon as possible during office hours. We will
arrange for the repairs to be carried out within our time frames (see below) and ask your permission to give the tradesperson your contact details so they can arrange to complete the work.

For any emergency after hours maintenance, please phone the same number. This phone is attended by staff members on call. If your call is not immediately answered, please leave a message with your name, a contact phone number and a description of your problem and the staff member on call will return your call.

For all non-urgent repairs and maintenance, you can also lodge your issue via the online form below.

Maintenance work will be attended to within the following timeframes:

Emergency: Within 24 Hours


Urgent: Within 5 Working days


Routine: Within 28 Days

Maintenance Issue Online Form

Need assistance with a non-urgent maintenance issue? Use our online form to report any problems in your home.
Simply provide a few details, and our team will be in touch to resolve it as quickly as possible.